{"xsrfToken":"be41d240e491a6434c8db3f25543952f5abd43e2_lout","branding":{"id":"4","key":"hlsd","name":"Hacking-Lab Service Desk","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ebd32c63-e9bd-4523-8485-bc9432f16c6a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YWZjZTVlNi1lNzI1LTQ2MGItYjk4Ny01Y2E2MTU3NWRlYjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmViZDMyYzYzLWU5YmQtNDUyMy04NDg1LWJjOTQzMmYxNmM2YSI6WyJyZWFkIl19LCJleHAiOjE3MzI3NTg2NzIsIm5iZiI6MTczMjc1ODA3Mn0.XPoGilkbZ8yB-rs7DfjS6KXGKpz50PcOYIv3KdXj8ts&client=8afce5e6-e725-460b-b987-5ca61575deb2&mode=fit","logoId":"ebd32c63-e9bd-4523-8485-bc9432f16c6a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Hacking-Lab Service Desk","sharedPortalName":"Hacking-Lab Cyber Range","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Hacking-Lab Service Desk","sharedPortalName":"Hacking-Lab Service Desk","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Hacking-Lab Service Desk","sharedPortalName":"Hacking-Lab Cyber Range","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0a7972","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f395b110-7f60-4ac4-ad35-64a1afd9c59a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YWZjZTVlNi1lNzI1LTQ2MGItYjk4Ny01Y2E2MTU3NWRlYjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYzOTViMTEwLTdmNjAtNGFjNC1hZDM1LTY0YTFhZmQ5YzU5YSI6WyJyZWFkIl19LCJleHAiOjE3MzI3NTg2NzIsIm5iZiI6MTczMjc1ODA3Mn0.PhFKFZgM2RLQNDqLAVLYXQTXMWpY8XMHhjaAEphlRXk&client=8afce5e6-e725-460b-b987-5ca61575deb2&height=300&mode=fit","bannerMediaApiFileId":"f395b110-7f60-4ac4-ad35-64a1afd9c59a","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"4","key":"hlsd","projectId":10005,"serviceDeskId":4,"name":"Hacking-Lab Service Desk","description":"<p>Please create a new ticket in one of the categories below.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":true,"reqTypes":[{"id":"65","name":"Bug Report Challenge","descriptionHtml":"<p>Hacking-Lab Cyber Range</p>","callToAction":"Bug Report Challenge","introHtml":"<p>Tell us about problems with a challenge. For example, typing errors or if the resource does not start or is not available.</p>","icon":10478,"iconUrl":"https://hacking-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[16],"key":""},{"id":"57","name":"Bug Report Platform","descriptionHtml":"<p>Hacking-Lab Cyber Range</p>","callToAction":"Bug Report Platform","introHtml":"<p>Tell us if you can't use the Hacking-Lab platform. For example if you can't login or if you get an API error.</p>","icon":10545,"iconUrl":"https://hacking-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[16],"key":""},{"id":"55","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>What feature would you like to see in Hacking Lab in the future?</p>","icon":10535,"iconUrl":"https://hacking-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[16],"key":""},{"id":"60","name":"GDRP Data Removal Request","descriptionHtml":"","callToAction":"GDRP Data Removal Request","introHtml":"<p>Request to delete all your personal data we have a record of.</p>","icon":10518,"iconUrl":"https://hacking-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[17],"key":""},{"id":"56","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://hacking-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[16],"key":""},{"id":"49","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://hacking-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[16],"key":""},{"id":"64","name":"Bug Report Bug Bounty","descriptionHtml":"","callToAction":"Bug Report Bug Bounty","introHtml":"<p>Tell us more about a bug you found <a href=\"https://bugbounty.hacking-lab.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://bugbounty.hacking-lab.com/</a></p>","icon":10476,"iconUrl":"https://hacking-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"53","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://hacking-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"50","name":"Get a Quote for your CTF","descriptionHtml":"","callToAction":"Get a Quote for your CTF","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://hacking-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"52","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://hacking-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"51","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://hacking-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"Hacking-Lab"},{"id":17,"name":"Data Privacy"}],"orderMapping":{"20":[64],"16":[65,57,55,49,56],"19":[57],"17":[60]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8f264050-0cf7-31db-8316-810a314b3e82","appLinkName":"System Confluence","appLinkUrl":"https://hacking-lab.atlassian.net/wiki","spaceKey":"HLSD","spaceName":"Hacking-Lab Service Desk","spaceUrl":"https://hacking-lab.atlassian.net/wiki/spaces/HLSD","isServer":false},"labels":[],"projectKey":"HLSD","serviceDeskId":4,"kbLinkDomainURLs":["https://hacking-lab.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HLSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YWZjZTVlNi1lNzI1LTQ2MGItYjk4Ny01Y2E2MTU3NWRlYjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzI3NTkyNzIsIm5iZiI6MTczMjc1ODA3Mn0.QI7Y7TnJfhvzhCJ9urEeuFCb4xWuFw3E2-dKsOAIbSs","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"8afce5e6-e725-460b-b987-5ca61575deb2","tokenDurationInMins":20}},"sharedPortal":{"name":"Hacking-Lab Cyber Range","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://hacking-lab.atlassian.net/wiki","kbLinkDomainURLs":["https://hacking-lab.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=hacking-lab","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"be41d240e491a6434c8db3f25543952f5abd43e2_lout","baseUrl":"https://hacking-lab.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://hacking-lab.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"8afce5e6-e725-460b-b987-5ca61575deb2","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"9223e48b6184496fb7197e8a8102f858","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}